IP Office

Scale
From five to 3000 users 
Connect up to 150 IP Office systems 

Deployment Models
Virtualized IP Office software (running in a Virtual Machine) requires VMware vSphere 4.x or 5.x software
Dedicated server
IP Office 500 v2 appliance
Any mix of the above

Supported telephony devices
IP phones
Digital phones
Analog phones
Softphones
Analog and Digital Cordless (including DECT)
Any mix of the above

Third Party Integration
TAPI Link lite
TAPI Link Pro
DevLink Pro

Administration
Web based - centrally managed
Windows client 
Database back-up and restore

Contact Center
Five to 250 agents
Multichannel – Voice, email, web chat, fax, SMS
Skills based routing 
Browser based clients 
Windows clients
Integration to CRM solutions 
 
Mobility
Make and receive calls over Wi-Fi/3G/4G data networks
Visual voicemail
Supervised and unsupervised transfers

Presence
Instant messaging
Conference controls
Geo-location presence and tracking
Integration with Microsoft Outlook Calendar
Avaya one-X® Mobile application

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